Written by Jeannie Bruenning. Paperback.
Lessons Learned in Retail Management
Managers are the heart, the soul and the brains of any retail operation.
Lessons Learned in Retail Management breaks down the manager’s role in four parts: the importance of understanding financials, the skills needed to manage employees, finding the lost art of customer service, and the importance of personal development. Twenty-five years in the making, it contains successful tools for building strong foundations and turning stores around.
Whether you are on the first rung of the ladder or feel as if you’re stuck somewhere in the middle, Lessons Learned in Retail Management is a primer in basic retail management and provides tools to help you continue to climb and reach the next rung.